About DS Helpdesk Plus
NOTE: According to the otrs.com, starting with OTRS 5, the iPhoneHandler required to run DS Helpdesk is no longer supported. For the moment DS Helpdesk does not work with OTRS version 5....
NOTE:
According to the otrs.com, starting with OTRS 5, the iPhoneHandler required to run DS Helpdesk is no longer supported. For the moment DS Helpdesk does not work with OTRS version 5.
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The DS Helpdesk Plus App provides users free and mobile access to the OTRS Help Desk System, from any devices running an Android OS.
The application allows remote real-time ticket managing, ensuring a quick response time and user flexibility.
DS Helpdesk Plus is an access interface App not build by otrs.com team and we don't want to take any credit for their work.
Requirements
In order for the DS Helpdesk Plus App to comunicate with the OTRS Help-Desk, it requires that the OTRS has the iPhoneHandle package (http://ftp.otrs.org/pub/otrs/packages/iPhoneHandle-1.0.1.opm) installed.
DS Helpdesk Plus requires an OTRS 3.x version and the corresponding iPhoneHandle 1.0.
Also, an Android device with a 2.1 version or higher is required, along with a high speed internet connection (Wi-Fi or 3G).
Features
Multiple Account Management
- allows information storage regarding one/more OTRS account(s) and/or system(s)
- provides easy intuitive account switching, assuring multi-account management facility
OTRS Views
- displays tickets using different view types: "Queue View", "Status View", "Escalation View"
- allows ticket handling customization, according to users' necessities
Personal Tickets
- displays user's tickets grouped by the following criteria: watched, locked and responsible
Ticket Management
- allows users to create new tickets
- provides personalized ticket management, moving a ticket to any different Queue, changing the tickets' owner or closing any specific ticket
- provides the facility of creating new notes, replying to customers using email services, giving the user easy and flexible ways to handle customers requests, thus improving service delivery
Article Attachment
DS Helpdesk Plus allows you to download (and after that view) attached documents.
New Tickets Autocheck
DS Helpdesk Plus offers the option to automatically check for new tickets periodically (even if the application is not running).
Please note that for using all DS Helpdesk features in OTRS 3.1.1(or new) you need to remove some default limitation. To do that please ask your OTRS administrator to go on:
Previous Versions
Here you can find the changelog of DS Helpdesk Plus since it was posted on our website on 2016-09-19 19:06:59.
The latest version is and it was updated on 2024-03-28 20:23:03. See below the changes in each version.
DS Helpdesk Plus version
Updated At: 2017-01-30
Changes: Added multiple ticket management
Added support for android 5.0
Added new functionality: Priority Change, Owner Change.
Create new ticket with attachments.
Create note with attachments.
Problem with attachments on https fixed.
Improved attachment download.
Bug fixing.
Disclaimer
Official Google Play Link
We do not host DS Helpdesk Plus on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for DS Helpdesk Plus is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
